Bhasha Mitra - Privacy Policy

Privacy Policy

Effective Date: 15-09-2025

Last Updated: 15-09-2025

1. Introduction

HiFX IT & Media Services Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using our App, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Parent/Guardian Information

When you create an account, we collect the following personal information:

Name: Your full name as provided during registration
Email Address: Used for account creation and communication
Phone Number: Contact number for account verification and communication
Google Account Information: When you sign in using Google Sign-In, we receive basic profile information from your Google account

2.2 Child Information

For each child profile you create, we collect:

Nickname: A display name for the child (not their real name)
Grade/Class: The academic grade or class level of the student

2.3 User Feedback

We collect feedback you provide regarding:

Page scan analysis results
Content capture accuracy
App functionality and user experience

2.4 Technical Information

We automatically collect certain technical information through Firebase Analytics:

Crash Analytics Data: Information about app crashes and technical errors
Device Information: Device type, operating system version
App Usage Data: How you interact with the App's features
Performance Data: App performance metrics and diagnostics

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

Create and manage your account
Provide personalized content for your child's grade level
Process and analyze scanned pages
Deliver app functionality and features

3.2 Communication

Send important updates about the App
Respond to your inquiries and support requests
Provide customer service

3.3 App Improvement

Analyze user feedback to improve scanning accuracy
Fix technical issues and crashes
Enhance user experience and app performance
Develop new features and functionality

3.4 Legal Compliance

Comply with applicable laws and regulations
Protect our rights and the rights of our users

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the App, including:

Google (for authentication services)
Firebase (for analytics and crash reporting)
Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication systems
Regular security assessments
Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Retain payment transaction history details for complaint handling

You may request deletion of your account and associated data at any time by contacting us.

7. Children's Privacy

Our App is designed to be family-friendly, but we do not knowingly collect personal information from children under 13 without parental consent. The child information we collect (nickname and grade) is provided by parents/guardians and is limited to what's necessary for app functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Correction

Request access to your personal information
Request correction of inaccurate information

8.2 Deletion

Request deletion of your account and personal information
Withdraw consent for data processing

8.3 Opt-Out

Opt out of non-essential communications
Disable certain analytics features

To exercise these rights, please contact us using the information provided below.

9. Third-Party Services

Our App integrates with the following third-party services:

9.1 Google Sign-In

Purpose: User authentication
Data Shared: Basic profile information
Privacy Policy: Google Privacy Policy

9.2 Firebase

Purpose: Crash analytics and app performance monitoring
Data Shared: Technical and usage data
Privacy Policy: Firebase Privacy Policy

10. International Data Transfers

Your information will not be transferred to and processed in countries other than India.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

Update the "Last Updated" date
Notify you through the App or via email
Post the updated policy on our website

Continued use of the App after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HiFX IT & Media Services Private Limited

Email: support@bhashamitra.app
Registered Address: Ground Floor & First Floor, Thomas Tower, Infopark Expressway, Kakkanad, Cochin, Kerala. PIN: 682 039
Development Center Address: Ground Floor & First Floor, Thomas Tower, Infopark Expressway, Kakkanad, Cochin, Kerala. PIN: 682 039
Website: https://hifx.in/

13. Governing Law

This Privacy Policy is governed by the laws of India and any applicable international privacy regulations.

This Privacy Policy is effective as of the date listed above and applies to all information collected by HiFX IT & Media Services Private Limited through the App.

FAQ

1. What is Bhasha Mitra AI, and how does it help students learn?

Bhasha Mitra AI is an intelligent language learning app that helps students learn from their own school textbooks. Using advanced AI, the app reads out lessons aloud like a teacher, highlights difficult words, provides pronunciation practice, and gives instant feedback — making language learning simple, fun, and interactive.

2. How do I use the app to learn from my child’s textbook or notes?

It’s very easy! Just open the app, click a photo of the textbook page or upload a PDF. Bhasha Mitra will automatically extract the text, read it aloud, and highlight tricky words. Your child can then listen, repeat, and practice pronunciation with instant feedback.

3. Can the app read out stories or lessons from Malayalam SCERT/NCERT textbooks?

Yes! The app is specially optimized for Malayalam SCERT and NCERT textbooks from Classes 1 to 10. It can accurately identify different types of content such as stories, poems, or Q&A, and read them aloud naturally — just like a real teacher.

4. Can my child upload a photo or PDF of any page to learn from it?

Absolutely. The app allows you to upload photos or PDF files of your child’s lessons, notes, or Q&A. It recognizes the text and converts it into speech instantly, so your child can learn from the exact material they study at school.

5. Does the app work offline, or is an internet connection required?

Currently, an internet connection is required for the app to process uploaded pages and generate AI-based audio output. However, an offline mode is planned in upcoming versions, allowing children to access previously learned content without internet access.

6. What age group or class level is Bhasha Mitra designed for?

Bhasha Mitra AI is designed primarily for students in Classes 1 to 10. The app adjusts reading speed, pronunciation, and difficulty level based on the child’s preference to create a personalized learning experience.

7. Is my child’s personal information safe on Bhasha Mitra?

Yes, your child’s safety and privacy are our top priorities. All data is securely stored. We collect only minimal information (like nickname and class) necessary to personalize the learning experience. We never share or sell user data.

8. What information does the app collect from parents and children?

From parents, we collect basic details like name, email, and phone number for account creation. From children, we collect a nickname and class/grade to personalize learning. Technical data such as app usage and crash logs are collected only to improve performance.

9. Can I delete my account and data from the app anytime?

Yes. You can request account and data deletion anytime through the app settings, via web page or by contacting support@bhashamitra.app. Once processed, all personal data and learning records will be permanently removed from our servers.

10. Do you share user data with third parties or advertisers?

No. We never share, sell, or rent personal data to advertisers or third parties. We only use trusted partners like Google and Firebase or authentication and analytics, solely to improve app performance and security.